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16-02-2025 Vol 19

Punjab Police introduces improved System for Passport Verification

Punjab Police Introduces Improved System for Passport Verification. Citizens will receive a pre-verification SMS, will also be able to submit feedback, says Special DGP Gurpreet Kaur Deo. To provide transparent and time bound citizen centric services, Punjab Police on Tuesday introduced an improved system for the passport verification which will allow citizens to receive pre-verification SMS and would also be able to submit feedback through Post-verification SMS.

Divulging details, Special Director General of Police (Special DGP) Community Affairs Division (CAD) Gurpreet Kaur Deo said that the Punjab Police has been working day in and day out to provide hassle free and efficient services to the citizens.

She stated that with effect from February 05, 2025, Punjab Police will send an SMS notification from ‘PBSANJ’ to the applicant, mentioning the name of the officer who will be carrying out the verification and date and time of visit. She further added that this improvement is in the interest of reducing uncertainty and keeping the applicant well-informed about the process of verification.

Apart from this, citizens would be able to send their feedback through Post-verification SMS about the quality and behaviour of the officer concerned,” said Special DGP.

To give any feedback applicants shall receive a post-verification SMS from ‘PBSANJ’ having a link to feedback form. “Applicants can share any suggestions, comments or concerns through the feedback form,” she said.

She added that this mechanism of feedback would help Punjab Police to further enhance service standards and redress grievances of citizens.

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